I work with product and design teams shipping AI — as an advisor, sometimes leading an in-house seminar, often through the writing and the book. The thread is the same across all of it: AI products that hold up don’t get there by accident. They get there by being designed for intent, not optimised toward data.
The bridge between AI engineering reality and human-centred design is held best by people who have done both. I spend my time building it, on both sides — in the work, in the book, and with the teams who reach out.