BP Portugal - Mobile Payment App A mobile payment solution in times of pandemic to help drivers fuel faster through a contactless payment experience. |
Overview In the middle of the pandemic, BP Portugal was on a mission to reimagine how people could pay for fuel and provide a seamless and fastest pumping experience to consumers. BP Portugal wanted to make the fueling process faster, safer, and more efficient for both customers and station staff. |
Design Process Summary01 Learn. Researched user pain points at the pump and business goals around checkout speed. Conducted interviews and analyzed service data. 02 Explore. Mapped journeys for private and fleet users, built user profiles, and outlined key tasks. 03 Select. Prioritized flows for mobile-driven payments and license plate recognition. 04 Develop. Designed and prototyped key screens for pump activation and contactless payment. 05 Refine. Tested with users, simplified decision points, and addressed failure paths. 06 Deliver. Created final specs and flows to support implementation with product and engineering. |
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